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Support

Find answers below, or email us at support@smrtseats.com.

Buying Tickets

How do I buy tickets on SmrtSeats?

Why is there a survey at checkout?

Is my survey data kept private?

Will I receive a confirmation after purchasing?

Can I buy tickets at the door?

Can I get a refund on my tickets?

How do I request a refund?

How long do refunds take?

What if the event is canceled?

I don't see a refund option on my order. What do I do?

Why don't I get a full refund for my ticket?

How do I create an event on SmrtSeats?

Can I create multiple ticket tiers?

Can I edit an event after it goes live?

How do I check people in at the door?

Can I sell tickets in person at the venue?

What kinds of questions are in the checkout survey?

What do venues see from survey results?

Is participating in the survey mandatory to buy tickets?

Do I need an account to buy tickets?

How do I contact support?

Is SmrtSeats available in my city?